Integrated Services and Partnership - Family Information Service

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Important safety information for parents, children and young people

Choosing Childcare - Staying Safe

Activities and groups - Staying Safe

NSPCC - Home alone - Your guide to keeping your child safe

Changes to CRB and ISA

New online search facility for childcare in Lancashire

When it comes to choosing childcare there are lots of different options to think about and advice you may need. If you would like to speak to somebody about your childcare options or find out what is available in your area then please contact our helpful Family Information Service using our free telephone helpline service 0800 195 0137. Alternatively if you would like to find out what childcare is available within Lancashire via this website please click on the link below:

Search for childcare in your area

There are a variety of different types of childcare available in Lancashire but searching is easy using either your home or work postcode or searching by selecting the District Council area you may live or require childcare in.

Using this search facility you can get in contact with childcare providers directly, build your own childcare shortlists as well as being able to compare childcare provision in your choosen area.

Although the majority of childcare providers in Lancashire choose to promote their services using our website because of child protection and security reasons a small number of childcare providers are not available using this facility.

Lancashire Family Information Service (FIS) aims to provide quality, accessible and impartial advice and guidance on a full range of childcare and family support services, resources and issues led by the needs of children and their families, carers, employers, professionals and local and national government and their agencies.

Information and advice is available via our freephone helpline on 0800 195 0137 or by email: LancsFIS@lancashire.gov.uk

Come and visit us at:

East Cliff County Offices

3rd Floor JDO Building

East Cliff

Preston

PR1 3EE

We are open:

Monday - Friday 8:00 am - 5:00 pm (by telephone/email) or 9:00 am - 5:00pm (drop in)

We know how important it is to make the right childcare decision for your child and we hope this website will help you find out more about childcare in Lancashire. We can supply lists of childcare in your area covering various types of childcare to suit your needs, for example:

Day Nurseries
Childminders
Nursery Schools
Pre-school Playgroups
Out of School Care (Including Breakfast Clubs/After School Clubs/Holiday Schemes)
Crèches
Parent and Toddler Groups

We can also provide you with information to help pay for your childcare and advice about your rights when returning to work including guidance on maternity/paternity entitlement.

We are committed to providing a high standard of customer service to all residents of Lancashire.

Our promises to you:

To deliver professional, efficient and high quality services that meet all families needs.
To be honest and open, taking responsibility for our actions.
To use customer feedback, comments and complaints to help us improve our services in the future.

Our standards of service:

When you visit us in person, we will aim to:

greet you in a polite and friendly manner
keep waiting times to a minimum and advise you of any delays
accommodate your request for access and language requirements as best we can
provide a private interview room, if needed, where an appointment has been made
discuss how we can best respond to your enquiry if you are not able to come to East Cliff in person

When you call us by phone, we will aim to:

answer your call as quickly as possible
ask you if you want to speak to someone else, or leave a message, if the person you are calling is not available
answer your call in a polite and professional manner

When you write to us or send us an email, we will aim to:

confirm we have received your letter or email within 2 working days and aim to reply in full within 10 working days
explain why it will take longer, if we cannot reply in full in 10 working days

You can help us by:

giving us all the information we need to help you;
letting us know if you have any additional or special needs;
being polite to our staff and showing the same respect they will show to you; and
letting us know how we're doing, so we can improve the way we help you.

Your opinion counts

Your comments, compliments and complaints are important to us. They help us improve our service. You can tell us what you think by:

filling in the feedback form available on our website at www.lancashire.gov.uk
phoning our Customer Service Centre on 0845 053 0000; or
filling in the feedback form available from our reception areas and public access points.

We have an official complaints procedure which is on show on our website and in our reception areas. This sets out the standards we’ll meet when we deal with your complaint and your rights if you’re not satisfied with the results of your complaint. If you want to make a formal complaint about the services you’ve received, please send an email, fax or letter using the addresses shown above.

Lancashire Family Information Service - making childcare, childsplay!

Call free on 0800 195 0137 or email us at LancsFIS@lancashire.gov.uk.