Don’t know who to contact when you need help?

Are you baffled by bureaucracy? Ring Shirley on 0845 0530000, email Shirley on enquiries@css.lancscc.gov.uk, or submit a question below.

If you are having problems getting hold of someone to help, Lancashire County Council has many staff trained and willing to assist. Sometimes you just can’t think who to ask - and this is where Vision’s Shirley comes in.

Shirley answers all the letters she receives and some will feature in Vision. Others may take a while as Shirley will seek responses from other council teams.

Shirley is not able to offer legal advice or advice on personal problems, such as romance.