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Best Value

A process by which the county council, like every other local authority, is legally bound to review its services. Using what are commonly called the ‘4 Cs’ – challenge, compare, consult and compete – we set targets for improvement and regularly measure our progress.

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Capacity building

Empowering activity that strengthens the ability of voluntary, community and faith organisations to build their structures, systems, people and skills so that they are better able to:

  • Define and achieve their objectives
  • Engage in consultation and planning
  • Manage projects
  • Take part in partnerships, social enterprise and service delivery*

* Source: (‘Building Community Strengths’ by Steve Skinner 1977)

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Cohesive communities

Communities where there are healthy and positive relationships between and within different sections of the population; raised awareness and understanding of different cultures and lifestyles; and a willingness to break down barriers in order to develop shared understanding, mutual respect and trust.

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Common inspection framework

The means used by the Adult Learning Inspectorate to judge the quality and effectiveness of adult education classes.

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Core costs

Day-to-day running costs essential to maintain an organisation.

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Corporate objectives

The county council’s broad aims in delivering its services to the people of Lancashire. They are described on the eligibility section of the website.

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Directorates

The four county council sections into which our service areas are grouped: Children & Young People, Adult & Community Services, Environment and Resources.

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Direct service

These are services provided to people on behalf of the county council directorate, in line with its aims and objectives

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Evaluation

The process of looking at information and making a judgement or series of judgements on the quality of progress and work and its success against expectations and stated aims. It looks at outputs or results – what has been done. It is qualitative, assessing outcomes in terms of their impact on the original problem.

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Infrastructure

The basic structure of an organisation. It includes buildings, staff, equipment, lighting and heating, transport and administration.

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Infrastructure organisation

Voluntary, community and faith organisations that play a supporting, co-ordinating, representation, policy-making and development role for other voluntary, community and faith organisations/groups.

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Monitoring

The process of gathering and recording information on a regular basis, and keeping account of progress and work against a set of agreed objectives, targets and indicators.

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Outcome

Outcomes are changes, results, benefits or impacts – generally focused on people, participants. There are many ways to gather the information necessary for measuring the progress of an outcome, both quantitative and qualitative e.g. participant surveys, questionnaires/evaluation forms (both pre and post activity) interviews, focus groups, data collection, observation etc.

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Service level agreements (SLA)

A signed agreement that confirms the arrangements surrounding the services provided by an organisation. This will normally include the payment, termination and details of the service.

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Social inclusion

'The process by which efforts are made to ensure that everyone, regardless of their experiences and circumstances, can achieve their potential in life. To achieve inclusion income and employment are necessary but not sufficient. An inclusive society is also characterised by a striving for reduced inequality, a balance between individuals’ rights and duties and increased social cohesion.'*

*Source: Centre for Economic & Social Inclusion, 2002.

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Strategic funding

Strategic funding for this purpose can be defined as:

  • Infrastructure - funding for services providing infrastructure support to the VCFS in Lancashire;
  • Sustainability - funding to promote the sustainability of the VCFS operating across the County.

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Sustainability

Ways of improving the quality of life for people today while protecting the environment for our children.

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VCFS (voluntary, community and faith sector)

The networks of voluntary, community or faith-led and run groups working to benefit their communities, either locally or nationally. These are usually not-for-profit organisations that respond to and provide ways of meeting identified community needs.

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Value for money

Demonstration of:

  • economy (delivering at as low a cost as possible);
  • efficiency (delivering the right things at the right price, not necessarily the lowest price); and
  • effectiveness (in delivering policies).

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Widening participation

A key Government strategy to get more adults involved in learning, particularly those from disadvantaged backgrounds.

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