Welcome to your Lancashire

Useful contacts

Customer charter

Our customer charter sets out the standards of service you can expect from us.

Contact us

You may not need to contact us, as we offer a range of self-service facilities, please see the links below to find out more. We have changed our 0845 numbers to 0300 numbers to make it cheaper for you to call, so if you are contacting us by telephone please ensure you dial the new number to get the cheaper rate.

Service Self service & other service specific links
Blue badge information Apply or renew blue badge
Care and urgent needs support scheme General information
Cashiers Pay invoice online
Concessionary Travel - NoW Card General and renewals
Corporate Vacancies Apply for a job online
Family Information Service Childcare and Family Support
Help Direct Well being directory
Lancashire Highways Report a faulty streetlight
Lancashire Parking Services Pay penalty charge notice
Libraries and Archives Join a library - Renew your book
Registrars and Certification Service Order a copy of a certificate - Book an appointment for birth or death
Safeguarding Adults Report abuse
Schools Admissions Apply for a school place
School Transport General information
Social Care Self directed support
Waste Helpline Apply for a waste permit
Welfare Rights Benefits information

You can contact us in the following ways


Lancashire County Council
PO Box 78
County Hall

Map of Lancashire County Council buildings

0300 123 6701
01254 220666
07860 031 265 (Monday - Friday 9am to 5pm)
01772 536199
Documents are available in other languages

Out of hours emergencies contact details

Social care:
0300 123 6722
101 (The police non-emergency number)


Service Phone Number
Cashiers0300 123 6702
Libraries 0300 123 6703
Library Service Automated Renewal Line0300 123 6704
Registration and Certification Service0300 123 6705
Parent Partnership0300 123 6706
School Admissions0300 123 6707
School Appeals0300 123 6708
Lancashire Adult College0300 123 6709
Social Care 0300 123 6720
Safeguarding Adults0300 123 6721
Emergency Duty Team0300 123 6722
Care And Urgent Needs0300 123 6735
Blue Badges0300 123 6736
NoW Card0300 123 6737
Schools Transport0300 123 6738
Welfare Rights0300 123 6739
Highways0300 123 6780
Waste Helpline0300 123 6781
Anti-social behaviour on buses0300 123 6782


Compliments, comments and complaints

We welcome your compliments, comments and complaints about any service we provide.

© 2014, Lancashire County CouncilPhone: 0300 123 6701 email: enquiries@lancashire.gov.uk