Customer Charter

At Lancashire County Council we put our customers’ needs and expectations at the heart of everything we do. Our customer charter explains:

• what you can expect from us;
• what we need from you to serve you well;
• how you can give us your feedback;
• how we'll monitor our performance; and
• how you can get in touch with us.

The full customer charter is available to download by clicking on the links on the right of this page.

For all enquiries or to see how we can help you, please email us at enquiries@lancashire.gov.uk or call 0845 053 0000.