Make a Complaint

• What is a Complaint?
• How do you make a Complaint?
• How are Complaints Investigated?
• Who are the County Council Complaints Officers?
• What do you do if Lancashire County Council cannot settle your Complaint?
• Which matters are not covered by the Complaints Procedure?
• Telephone Numbers

What if the County Council cannot settle your Complaint?

You will have the right to refer your complaint to the Local Government Ombudsman, and our Complaints Officers will be happy to explain how. The Ombudsman will normally want you to have had your complaint investigated by the County Council before he or she will look into it.