Which matters are not covered by the Complaints Procedure?
This Procedure is not available to you where you can use a separate procedure, such as the following:
Appeals against School Admissions
Complaints about Social Services matters
Matters concerning Further Education Awards
Complaints against School Teachers
Complaints about the National Curriculum
Other matters in the Education Reform Act
Complaints which fall under the Equal Opportunity Complaints Procedure
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Reports of, and complaints about, street lighting and highways defects.
Nor is the procedure available to County Council employees concerning terms and conditions of employment, working conditions or other personnel issues.
We also use separate arrangements to deal with complaints to us about third parties, for example complaints about footpath obstruction, public transport services and the quality of goods.
If you are unsure which procedure to use, please do not hesitate to contact any Complaints Officer.