Refunds and rescheduling policy

You can find out about the way we use your data in our privacy statement.

Cards we accept

You can pay for your notice appointment using the following credit or debit cards:

  • Mastercard
  • Maestro
  • Visa 
  • Visa Electron

Lancashire County Council does not levy charges for paying online using debit or credit cards.

We only accept payments in pounds sterling.

What if I don't have one of these cards?

This is the only way you can book your Notice of Marriage/Civil Partnership online. Alternatively, you can call 0300 123 6705 for advice.

Does Lancashire County Council hold details of my debit or credit card?

Worldpay is the Payments Service Provider to Lancashire County Council. The secure payments site belongs to Worldpay. No card information is passed from this secure payments site, to Lancashire County Council. When a payment is successful, it is the order number that is passed to Lancashire County Council.

Payment refused or cancelled

This type of response means that your card issuer/bank has not authorised the payment or it has been cancelled by Lancashire County Council.

Lancashire County Council is not informed of the reason why the transaction has been refused.  If the problem persists, please contact your card issuer/bank to find out more information.

If this means you cannot pay using your chosen payment method, please contact us on 0300 123 6705 to find out how else you are able to pay. 

If your payment is cancelled you should double check;

  • the address and post code match the information held by your card issuer
  • the card verification code is correct

What if I can't pay online?

If you try to pay online and the payment isn't authorised, you can choose to use a different card linked to the address you gave on the online form or contact your card provider to resolve the problem.

Disclaimer

If the card payment is declined, your payment is still outstanding and is not settled until an alternative successful payment has been received.

Rescheduling Appointments

Notice appointments can be rescheduled (subject to availability) provided you give 24 hours' (or more) notice. You can reschedule your appointment using the link provided in your notice appointment email which you receive when your original booking is confirmed.

Alternatively, appointments can be rescheduled by phone or by personal attendance at one of our offices.

If you give less than 24 hours' notice you will have to rebook the appointment and pay the booking fee again.

We strongly advise you plan your journey well in advance and arrive at least 10-15 minutes ahead of schedule. If you arrive late for your appointment, the registrar will try to accommodate you depending on availability. Should you arrive more than 10 minutes late, we may be left with no alternative but to reschedule your appointment and your appointment fee will be charged again. If there is no availability and you cannot be seen, your appointment fee will NOT be refunded.

Failure to attend your appointment 

If you are unable to attend your appointment unexpectedly on the day of your appointment or otherwise fail to keep your appointment, your booking fee will not normally be refunded; and you will have to rebook the appointment and pay the booking fee again.

Only in exceptional circumstances will your booking fee be refunded; and you would need to contact us on 0300 123 6705 to discuss your circumstances. If exceptional circumstances can be proved, we will process your refund in due course for the amount you paid when you made your notice appointment.

Cancelling your appointment

If you don't wish to reschedule your appointment and want to cancel your appointment completely your booking fee will not be refunded.